So yesterday I wrote about a recent experience with Amazon customer service that left a bad taste in my mouth. I didn’t go on a rampage or trash the company or anything, I just expressed my frustration with the way they handled the situation.
Well, less than 12 hours after I clicked the Publish button I got a call from Anthony in Amazon’s Executive Customer Relations department. It’s pretty impressive that they were able to find my post, research the issue, and reach out to me in such a short amount of time.
Anthony apologized for both the original shipping error and for the disappointing way it was initially handled, especially since it had been a gift for my wife’s birthday.
He also offered me an additional $20 promotional credit to use on my next purchase, so I’ll let my wife browse the site and pick out whatever she likes.
I’ve gotta give Amazon credit for being so on the ball here. Sure they made a mistake the first time around, but I’m willing to give them the benefit of the doubt and write it off as an isolated incident. In the end, it was good to see them go above and beyond to set things right and make sure that a loyal customer stayed happy.